Below are a few FAQs that we are asked on a consistent basis. If you do not see your question answered below, please contact us today.
Where can I find sizing information?
For our men’s sizing chart click here. For our women’s sizing chart click here.
Are there specific care instructions for Hooked Soul garments?
Proper care procedures optimize the life span of this high performance garment. Following these simple instructions will maximize the life of Hooked Soul’s inherit wicking technology that is PURE-tech™:
- Do not use dryer sheets or fabric softeners
- Do not bleach
- Do not dry clean
- Machine wash cold
- Tumble dry low
We recommend using a minimum amount of laundry products when caring for your garment. Fabric softeners & other laundry products can leave behind residues which clog the pores of these highly technical fibers, depreciating its moisture wicking capabilities over time, and preventing moisture from escaping to surface area. Bleach-free and scent-free detergents are strongly recommended.
By following these simple guidlines, you can ensure that PURE-tech™ wicking technology will keep you dryer, longer — outlasting the test of time.
What forms of payment do you accept?
HookedSoul.com accepts the following payments: PayPal, Visa, Master Card, American Express, and Discover.
Does Hooked Soul offer personalization?
Unfortunatly we do not personalize any of our products.
How can I carry Hooked Soul gear in my store?
Please contact us at firstname.lastname@example.org for more details.
How will my order by shipped?
Standard delivery occurs via USPS in 3 to 7 business days after processing, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed.
Express delivery occurs via USPS in 2 to 3 business days after processing, pending availability and credit card verification. Orders will be delivered via ground or air depending on the shipping destination zip code.
You will receive a confirmation email providing you with tracking information once your order has been processed.
*Please see our shipping policy for further information.
What is your return policy?
Full price merchandise can be returned for a full refund or exchanged within 30 days of the delivery date.
Sale merchandise can be returned for a full refund or exchanged within 14 days of the delivery date.
We will only accept returns for items that have not been worn, altered or washed.
Upon receipt of returned goods, Hooked Soul reserves the right to deny refund if the merchandise does not meet return policy requirements.
Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.
At this time, hookedsoul.com only offers USPS return labels for domestic return addresses. The customer is required to pay shipping on return orders sent from outside the United States.